Unusually, my week (week and a half?) has been mostly uneventful. I didn’t think I was going to have anything to report on customer service, and was ready to just skip it this week. However – I am Toni, and things just do not NOT happen to me.
I wanted to start with a couple of little things that happened, and then blow you away in the end, but it is late and I am tired. I have a long story about Wal-Mart that I am saving for next week. Until then, I hope this is enough to satisfy.
Location: Taco Bell in front of the mall
Offense: Name-Calling of the worst kind
Employee: Drive Thru window guy and the MANAGER. (Did not give me a chance to ask for names.)
I went through the drive through and ordered supper tonight because I am so.freaking.tired from a thousand things. I pulled up to the drive through window, just like any other person would on any other night. I want to add that every time I go to Taco Bell and sit in the drive through, I see a rather large sticker that says if you don’t get a receipt then your order if free. I am like any other non-rich person – I purposely wait for my receipt because I would like a free meal occasionally. (Tell me you don’t do the same exact thing…)
While Taco Bell messes up my order nearly every single time, they never fail to give me my receipt. Tonight my total was $11.64. I handed him (Guy #1) a twenty and he gave me my change – sans my receipt. I said a “super-woot” to myself and waited to see if my receipt would be in the bag with my food. After a couple of minutes, Guy #1 handed me my order and said, “Thanks, have a good night.” He closed the window and that was that.
I decided to spot check my order and give him a few more seconds to realize that my receipt was still on the register. The happy part of this story is that not only was my order 100% correct, but I got an extra crispy taco thrown in. After I checked my food, I noticed Guy #1 was talking to some other guy (Guy #2) with a headset on so I waved to get their attention. Guy #1 opened the window and asked me if I needed something else. I told him that he “never gave me my receipt and that —” (this is when he shut the window on me).
I saw him turn to the register, make an “oh crap” face, and grab my receipt. He opened the window again and handed me my receipt. He told me “thanks” and started to close the window again. Discouraged that he blatantly acted like nothing was wrong, I said, “The sticker says I get my meal free if I don’t get a receipt.”
He said, “Well I am giving it to you now?”
Me: “But I had to ask you for it after you had already told me thanks and goodbye.”
Guy #1: “Well here it is – so that doesn’t count.”
By now Guy #2 asked what the problem was. I told him that I was given my food and had to wave Guy #1 down to open the window to ask for my receipt. I further explained that the sticker said I got my meal free. He was irritated from the get go, where as Guy #1 was already laughing about the whole thing and getting my money from the register.
Guy #2: “He is giving you the receipt now so forget about it. You are still in the drive-thru”
Me: “So when does it ‘count?’ Do I have to drive around and come inside?”
Guy#2: “No, because then you wouldn’t still be in the drive thru.”
Me: Flabbergasted – I am wondering where it actually starts to “count” and where it ends.
Guy#1: “I’m sorry ma’am for not giving you your receipt.”
Guy#2: interrupts, but is still standing behind Guy #1, “The girl is being a b***h about it, give her the money.”
Me: WTF did he just say? “I want to talk to your manager”
Guy#1: “That is the manager.”
Me: WTF??? “Why is you manger being so rude and why did he call me that?”
Guy #1: Handing my money to me and obviously embarrassed, “I am really sorry ma’am but my manager is busy with a drive thru order. Here is your money, thanks.” Window is shut, and I can tell it will not be opened again for me anytime soon.
I drive to the front ready to get out and get names, and decide that there isn’t much I can do except for talk to the same manger who just called me a female dog. I drove away – still without a receipt.
I have to take my son to the doctor tomorrow because he has been running a fever (over 101) since Saturday morning. After an ER visit early Sunday morning, and a shot in the leg, he is still not doing any better. I wanted to call the morning manager tomorrow and inform her of what is going on, but I may not be able to, since I want to make sure my son is taken care of first.
Until then, I am calling for an all-out boycott of Taco Bell in front of the Mall. I am asking you to forward the link to this entry to anyone who you think might care and tell him or her of what happened. Under no circumstances should someone be treated rude for pointing out something that was done in error. Maybe it wasn’t the most kosher thing to do, but honestly, would you take a free meal if you could? In addition, did I deserve to be called a b***h for it?
I received an email a few days ago about Foster Creek Station. Evidently, they have been rude to their fair share of people, and it is getting around. The email had been forwarded (from a Kim originally) several times before it reached me. It shows how much power the consumer really has when you speak up about things going on. If you have a story of bad customer service you want to share, email me and I will post it for everyone to see. Maybe some of the workers at some of these places will start to wise up and realize that if you work in customer service – it means you have to actually SERVE the customers.
Until next time, remember that Twizzlers rock.






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